How our payments work.
All customers are charged their balance by direct debit on a weekly basis via payment provider GoCardless. Your balance will be shown on your online account and on the sticker on the side of your box. Direct debit is the easiest way for us to collect payments as most customers have regular recurring orders. If you are away on holiday you will not be charged anything that week.
If you are a new customer you are required to set up a direct debit in order to complete your order. If you do not wish to set up a direct debit or are unable to do so, please contact us to discuss an alternative way of paying.
We will submit our request for payment to your bank on the day of delivery, you will receive a notification when this happens. We cannot, however, accept any liability for how long it takes the bank to process the payment, this can sometimes take up to a week from you receiving your order to the money leaving your account.