Terms & Conditions
Please read these terms and conditions carefully as they affect your rights and liabilities under the law. By placing an order with Barcombe Nurseries (Barcombe Nurseries LLP, Mill Lane, Barcombe, Near Lewes, East Sussex BN8 5TH) you are deemed to agree to these terms and conditions.
We reserve the right to revise these terms and conditions, so please check periodically for any changes. If you do not agree to any revised terms and conditions, please let us know. These terms and conditions were last revised on 28th January 2022.
To order from Barcombe Nurseries you must be over eighteen years of age, or, if you are a business, you must be operated by a person over eighteen years of age. As a new customer, to order from you must first register with us, this is also known as setting up an account. This account is not a credit account (see payment section below).
All details provided upon registration or at any other time must be correct and complete. Please inform us promptly of any changes to this information.
We ask you to set up a Direct Debit via the GoCardless facility on this website. If you are unable to do so, please contact us to discuss alternative payment.
Using this GoCardless facility your payment details will be held on a secure third party system. We will submit our request for payment to your bank within 72 hours of your delivery, and normally within 24 hours. We cannot, however, accept any liability for how long it takes the bank to process the payment. Your account will be debited usually the week after delivery.
All goods which are ordered and dispatched must be paid for. If you need to cancel a box or 'take a holiday' from deliveries please if at all possible do so by the stated ordering deadline, this avoids unnecessary picking and waste. The earlier the better. If you do this via your account on the website you should receive a confirmation email.
If an order is cancelled after the deadline prior to your delivery you may still be liable to pay for the goods in full or in part depending on whether or not the goods have been collated or dispatched. You will need to make this late cancellation directly with us by email or phone.
We reserve the right to suspend or terminate deliveries to you if payment is not in place by our stated deadlines.
If money is owed to us by you at the time when you discontinue your orders, or if we have to terminate your membership because of non-payment we will first issue you with a statement and three written requests for payment. If, after this time, the money is still outstanding we reserve the right to raise an administrative charge to cover the cost of the letters plus the charges incurred in the appointment of our appointed debt recovery firm. You will receive written notice of the amount before the charges are levied .
If you make a payment by cheque and the cheque is not honoured by your bank we reserve the right to pass on the charges our bank levies for the presentation of unpaid cheques (currently £6.00) to you.
Any order submitted via our website is not accepted by us until you receive an order confirmation. Any order submitted by phone will be accepted verbally by our staff. Your submission of an order amounts to an offer to enter a contract to buy the goods from us. When we accept an order, we do that knowing we can fulfil that order. However, products are subject to availability and we cannot guarantee that all products will be available at the time of accepting an order. If we are unable to deliver an item you have ordered we will usually replace it with an alternative which is not on your dislike list, or on rare occasions when an alternative is not available you will not be charged, giving rise to a credit, which may be offset against future orders. If this happens we will include a note in the box explaining the situation.
We will endeavour to warn you of any changes to price. Please refer to the website.
Delivery of Products