Frequently Asked Questions
We have put together answers to some of our most commonly asked questions. If your question isn't answered here, get in touch and we'll do our best to help.
What’s coming in my next order?
We upload our following week’s veg box menu’s on the website on Friday at the latest. You can see what’s coming in next week’s order when you log into your account online in the 'Your order' basket or under the veg boxes part of our online shop. You can use our 'swaps system' or 'likes and dislike function' to make any changes to this. Please note the pictures are guidelines for the amounts in the Boxes, and are not representative of the exact produce that will be in your Box.
Can I exclude things from my orders?
You can change what vegetables you receive by clicking ‘likes & dislikes’ from the customer menu when logged in. Here you can exclude things from your orders and let us know what veg you love. You can change this list as often as you like. If you have more specific requirements you can also use our 'swaps system' and fine tune your contents for the week ahead.
I have a very specific diet, can you cater for me?
Yes, just send us a list of all the things you can’t eat, and what you like to eat lots of and we can personalise your orders.
Can I order vegetables on their own and not have a set veg box?
Yes; we just have a minimum order of £10.75 for us to be able to deliver to you plus a £2.75 delivery charge. You can add individual vegetables to your order from our shop list. Bear in mind the produce changes weekly so you will have to order each week as you go.
Can I order extra of things I like?
Yes you can order produce in addition to your veg box. You can do this using our ‘Shop’ link on our website. Here you can add any extra fruit or vegetables, honey, eggs, juice etc, as a regular order or as a one off.
What should I do if I’m going on holiday or want to skip a delivery?
You can enter your own holiday or away dates on your customer homepage under 'pause your order'. Here you can pause your entire order. You can pause individual items through the 'your order' basket.
What should I do if I want to cancel entirely?
To cancel your order entirely please delete all the items from the 'your order' basket and confirm this change.
Do I have to get an order every week?
Not at all. We offer regular deliveries weekly or fortnightly, but you can order as sporadically as you would like. All we ask is for you to order before the stated deadline on your account.
How late can I make changes to my next order?
You can make any changes to your order up until the stated order deadline on your account. If you are past this time, it's likely we won't be able to make any changes to your order. Please email or call us if you want to order past your deadline and we will do our best to help.
How do I know what veg box size is right for me?
You can get a rough idea of quantities by viewing the upcoming contents and the description of each veg box. The approximate numbers are a guide and we cannot guarantee that the stated number will feed you for a week. We say it’s best to try a size you think might be right and you can then make adjustments ongoing as you find out what amounts work best for your lifestyle. You can change your order as often as you like, as long it’s before the stated deadline.