Frequently asked questions

How do I create my online account?

Just head to our homepage and click on the ‘Sign In’ icon on the top right of the screen. Pop in your email address and postcode, then follow the simple steps to get set up. You’ll be ready to order in no time! If your postcode isn't showing, please email us at [email protected] or call us on 01273 400011.

Do I have to order every week, or sign up for a subscription?

Not at all! We like to keep things as flexible as possible. For ease you can set up a weekly, fortnightly, or monthly repeating veg box, or simply order whenever it suits you — no commitment required.

How to order

Setting up a regular order is easy. When you choose your veg box, you’ll be asked whether you’d like it to repeat weekly, fortnightly or monthly. You can place an order right up until your delivery deadline, and make changes until 11pm that evening.

Our new veg box contents are published every Friday afternoon, when our latest menus go live. That’s your chance to amend, swap, or add extras to your basket, right up until your deadline.

Prefer to build your own box? No problem! Choose from our weekly selection of seasonal fruit, vegetables, and pantry essentials. There’s a £14.10 minimum spend, plus a £3.60 delivery charge for build-your-own boxes. Once your order deadline passes, your order is confirmed — no need to check out manually. You’ll then receive a confirmation email for the week.

Deliveries

You can check which areas we deliver to here. If your postcode isn't currently showing on our system please do get in touch.
Delivery is free when you order one of our set veg boxes. If you’re building your own box, delivery is £3.60. We can’t give an exact delivery time, but our drivers usually arrive around the same time each week. Not going to be in? No worries — just let us know a safe place and we’ll make sure your box is left there.

Booking a holiday

Need a break or going on holiday. You can pause your box anytime using the ‘holiday’ function in your online account. When you sign in to your account please select ‘Holiday’ from the drop down menu icon and select 'Book holiday.'

Cancelling

You can cancel or pause your box up until your order deadline. Just log in to your online account, or email us at [email protected]

Payments

We’ll only charge your payment card once your order deadline has passed. You can update or change your payment methods anytime in your online account under ‘Payment methods’ in the drop down menu icon.

Missing or damaged items

Our team works hard to ensure your box is packed and arrives in a perfect condition, however if something’s missing or arrives damaged, please let us know — we will always do our best to sort it out as quickly as possible.

Reuse and recycling

We love to reuse and recycle where we can. Please feel free to return your empty veg boxes and egg cartons to us. As we’re a small farm with limited recycling facilities, we’re unfortunately unable to take back glass bottles, jars or other items for recycling.